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Important Terms & Conditions for our
website
| About Us
Cross Stitch Direct was born out of sheer enthusiasm for our and your favourite passtime.
It is safe to say that we are as crazy about crossstitch as you are !! We have been
established since 1999, and our reputation for good service is now well known - we receive
many repeat orders from customers throughout the world. We are also keen to improve where we
can so welcome your feedback! So if you have any suggestions or comments please email
us at info@stitchdirect.co.uk.
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Making A Purchase Making a purchase could not be easier. Just
browse our Catalogue, and click on any items that you wish to buy
and put them into the shopping cart. After you have finished your
selection, click on "Order" and you will be asked for a few details
that we need to be able to satisfy the order. We accept the
following payment methods:  
Credit / Debit card
payment - payments can be made securely through the web site
(see notes on security below), or you may opt to 'Send details
separately' - we will gladly accept your card details by phone, fax
or post.
PayPal - Select PayPal as a payment option
when ordering then remit the total amount payable to our dedicated
email address : paypal@stitchdirect.co.uk . For information on how to use or setup a
Paypal account please goto www.paypal.com
UK Cheque or Postal Order - we can happily
accept UK cheques or postal orders - please see below for our postal address
Our
prices are in UK Pounds, with a conversion to the Euro in brackets -
PLEASE NOTE this is only for rough guidance only and due
to variations in exchange rates may vary from the amount debited.
There is also a facility at the checkout to perform a currency
conversion into other currencies. Our Prices are inclusive of VAT,
if you are ordering from outside of the UK and EEC, then this will
be deducted from your order as you progress through the checkout
stage.
We accept Visa, MasterCard, Switch, Delta, and Solo
cards. Please note that Visa Electron cards are unsuitable for
internet transactions and are not accepted by our system (Please use
Paypal if you wish to pay with this type of card). Payments are not
taken until the goods are shipped.
Our web site utilises the
latest secure on-line credit card authorisation service. However you
may send your credit card information via phone, fax or post if you
prefer. |
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Shipping And Handling
We charge postage based on the size and
weight of your order. This is at charged to you at the cost we have to pay.
You will be notified of your actual postage charge as you proceed through the checkout area. You
are not committing to any purchase until you enter your payment
details. (UK and EEC prices are inclusive of VAT)
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Purchases within the
UK
If you select the Next Working Day
Courier Service you will be notified the day we despatch your item
that it is on its way to you. If you think you may not be in on the
day of delivery - then please email us with your order number and
any special delivery instructions i.e - leave with neighbour.
Wherever possible items will be despatched the working day you place
your order, however if the item is not in stock at that time, this
will not be possible, and an email will be sent advising you that it
is out of stock and if we have an approximate delivery date.
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Royal Mail
First class: For weights up to 300g
minimum charge is
every 50g
increment thereafter is approx
By Next Working Day
Courier:
Up to 500g
Up to 1kg
Between 1kg and
10kg
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£1.00
20p
£6.00
£7.00
£16.16 |
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Purchases outside UK but in
Europe
Over 500g each parcel is sent by
Airsure/International Signed for - which means that the parcel is
insured and will need to be signed for. (The cost for this service
is £4.00 plus postage.) |
Standard Airmail:
Up to 100g
every 20g increment
thereafter is approx
Airsure / International Signed For:
Up to 100g
every 20g increment
thereafter is approx
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£1.10
11p
£5.91
13p |
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Purchases outside the UK &
Europe
Over 500g each parcel is sent by
Airsure/International Signed For - which means that the parcel is
insured and will need to be signed for. The cost for this service is
£4.00 plus postage.
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Standard Airmail:
Up to 100g
every 20g increment
thereafter is approx
From 501g
every 20g increment
thereafter is approx |
£1.46
20p
£9.53
20p
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| Delivery Schedule
We aim to provide
next day despatch on any order sent. You should recieve a email
confirmation of your order minutes after ordering. We will contact
you again if part / all of your order is out of stock. Please see
our policy for Back Orders. |
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| Back Orders
If your item is
not in stock, we will back order for you. You will always be emailed
with the option to cancel your order if you would rather not wait -
your card will not be charged until the item is posted. Items will
be despatched by Royal Mail First Class at no extra
charge. |
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| Credit Card Security
We know of no
documented cases of credit card fraud using our shopping system over
the Internet. All credit card numbers are encrypted in the software
when the order is placed using 128 bit encryption (a very safe
method of scrambling your card details). Although laws vary across
the world, using your credit card is probably the safest way to
purchase items & certainly the most
convenient. |
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| Guarantee
We offer a 30 day
exchange policy on items provided they are in their original condition
and have not been opened. We will provide a full refund and any postage costs
incurred in returning the goods, if the return is a result of our error we made
in fulfilling your order or the goods are faulty. Any refunds will be processed
by us within 3 working days, upon receipt of returned goods. For your own protection
we recommend you use Recorded Delivery. This does not affect your statutory rights.
Should you need to return an item, please contact us first so we may authorise the
return, and issue you with a returns reference number.
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Reaching Us If you need to contact us, please email us on
info@stitchdirect.co.uk. , alternatively,
you can call on 0870 046 6676(International +44 1527835742) or write
to us at: Cross-stitch
Direct, PO Box 13220, Catshill, BROMSGROVE, Worcestershire,
B60 9BP U.K. |
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Privacy Policy
Cross-stitch
Direct do not disclose buyers information to third parties under any
circumstances. If we have important information or special offers to
advise to you this will be sent by post or email. However you do not
wish to recieve such information please send a message to remove@stitchdirect.co.uk. writing 'remove'
in subject field.
When you place orders online, we use a
secure server. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, we are
required by the UK Data Protection Act 1984 to follow strict
security procedures in the storage and disclosure of information
which you have given us.
Cookies are used on this shopping
site, but only to keep track of the contents of your shopping cart
once you have selected an item.
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