View Cart Checkout
Home Info Site Map Send Mail

Important Terms & Conditions for our website

About Us Cross Stitch Direct was born out of sheer enthusiasm for our and your favourite passtime. It is safe to say that we are as crazy about crossstitch as you are !! We have been established since 1999, and our reputation for good service is now well known - we receive many repeat orders from customers throughout the world. We are also keen to improve where we can so welcome your feedback! So if you have any suggestions or comments please email us at info@stitchdirect.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following payment methods: Major cards acceptedPaypal

Credit / Debit card payment - payments can be made securely through the web site (see notes on security below), or you may opt to 'Send details separately' - we will gladly accept your card details by phone, fax or post.

PayPal
- Select PayPal as a payment option when ordering then remit the total amount payable to our dedicated email address : paypal@stitchdirect.co.uk .
For information on how to use or setup a Paypal account please goto www.paypal.com

UK Cheque or Postal Order
- we can happily accept UK cheques or postal orders - please see below for our postal address

Our prices are in UK Pounds, with a conversion to the Euro in brackets -
PLEASE NOTE
this is only for rough guidance only and due to variations in exchange rates may vary from the amount debited. There is also a facility at the checkout to perform a currency conversion into other currencies. Our Prices are inclusive of VAT, if you are ordering from outside of the UK and EEC, then this will be deducted from your order as you progress through the checkout stage.

We accept Visa, MasterCard, Switch, Delta, and Solo cards. Please note that Visa Electron cards are unsuitable for internet transactions and are not accepted by our system (Please use Paypal if you wish to pay with this type of card). Payments are not taken until the goods are shipped.

Our web site utilises the latest secure on-line credit card authorisation service. However you may send your credit card information via phone, fax or post if you prefer.

Shipping And Handling

We charge postage based on the size and weight of your order. This is at charged to you at the cost we have to pay. You will be notified of your actual postage charge as you proceed through the checkout area. You are not committing to any purchase until you enter your payment details. (UK and EEC prices are inclusive of VAT)

 

Purchases within the UK

 

 

 

 

If you select the Next Working Day Courier Service you will be notified the day we despatch your item that it is on its way to you. If you think you may not be in on the day of delivery - then please email us with your order number and any special delivery instructions i.e - leave with neighbour. Wherever possible items will be despatched the working day you place your order, however if the item is not in stock at that time, this will not be possible, and an email will be sent advising you that it is out of stock and if we have an approximate delivery date.

 

 

Royal Mail First class:
For weights up to 300g minimum charge is

 

every 50g increment thereafter is approx

 

By Next Working Day Courier:

Up to 500g

 

Up to 1kg

 

Between 1kg and 10kg

 

 


 

£1.00

 

 

20p

 

 

£6.00

 

£7.00

 

£16.16

Purchases outside UK but in Europe

 


Over 500g each parcel is sent by Airsure/International Signed for - which means that the parcel is insured and will need to be signed for. (The cost for this service is £4.00 plus postage.)

Standard Airmail:

Up to 100g

every 20g increment thereafter is approx

Airsure / International Signed For:

Up to 100g

every 20g increment thereafter is approx

£1.10

11p

 

 

£5.91

13p

 

 

Purchases outside the UK & Europe

 

Over 500g each parcel is sent by Airsure/International Signed For - which means that the parcel is insured and will need to be signed for. The cost for this service is £4.00 plus postage.

 

 

 

Standard Airmail:

Up to 100g

every 20g increment thereafter is approx


From 501g

every 20g increment thereafter is approx


 

 

 

£1.46

20p

£9.53

20p

 

 
Delivery Schedule We aim to provide next day despatch on any order sent. You should recieve a email confirmation of your order minutes after ordering. We will contact you again if part / all of your order is out of stock. Please see our policy for Back Orders.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait - your card will not be charged until the item is posted. Items will be despatched by Royal Mail First Class at no extra charge.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption (a very safe method of scrambling your card details). Although laws vary across the world, using your credit card is probably the safest way to purchase items & certainly the most convenient.

Guarantee We offer a 30 day exchange policy on items provided they are in their original condition and have not been opened. We will provide a full refund and any postage costs incurred in returning the goods, if the return is a result of our error we made in fulfilling your order or the goods are faulty. Any refunds will be processed by us within 3 working days, upon receipt of returned goods. For your own protection we recommend you use Recorded Delivery. This does not affect your statutory rights. Should you need to return an item, please contact us first so we may authorise the return, and issue you with a returns reference number.

Reaching Us If you need to contact us, please email us on info@stitchdirect.co.uk. , alternatively, you can call on 0870 046 6676(International +44 1527835742) or write to us at:
Cross-stitch Direct, PO Box 13220, Catshill, BROMSGROVE, Worcestershire, B60 9BP U.K.

Privacy Policy Cross-stitch Direct do not disclose buyers information to third parties under any circumstances. If we have important information or special offers to advise to you this will be sent by post or email. However you do not wish to recieve such information please send a message to remove@stitchdirect.co.uk. writing 'remove' in subject field.

When you place orders online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we are required by the UK Data Protection Act 1984 to follow strict security procedures in the storage and disclosure of information which you have given us.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.